If the issue is the same - you've installed the Eye-Fi software but have not been prompted to create an account - these steps usually help, so please give them a try:http://support.eye.fi/software/problem/ ... nitialize/
If they don't help, please respond to the email we sent you a few weeks ago, and let the agent know the answers to our earlier questions, so we can understand what happens when you connect your card to the computer.
Email, phone, and/or chat are our official means of providing support. Since everyone's situation is potentially different, if you're having a specific issue with your card we prefer to communicate with you directly. Usually we can resolve things faster for you that way.