Eye-Fi app is is taking up 4 gb, Memory leak?

[mrummel]

When synching my iphone 4, I noticed I had very little memory. I unchecked Eye-Fi to remove it from my iphone and noticed that the app takes up about 4 Gb of memory. I removed all the photos from my iphones because photos where taking up 2.1 Gb. The photos are still taking up 2.1 Gb and there are no photos on the phone, which is weird but the eye-fi app is the real puzzling thing, taking up 4 Gb of memory. Does it save the photo transferred to it in a cache or something. And is there a way to clear it?

I did use image capture to delete the photos off the phone because there were a ton of them. Could that have screwed up the memory?

-Mark

[Ericandi]

I have the same issue. 4 to 5g of space being used by app. Deleted all pics and videos from phone but app is still using up all this space on iPhone 4.

[pulpjedi]

7GB here. Can't get rid of it. I took about that many RAW photos today, and the iPhone filled up pretty quick. No matter how many times I deleted videos/music, etc, it kept running out of space. I eventually deleted ALL of the transferred photos, but the space was still filled. The Eye-Fi app is empty, yet has a persistent badge of "174". I got the badge to go away by logging out of my account, then back in, but the space is still filled. It's completely unaccounted for in iTunes, and I'm leaning toward a full restore.

Note to Eye-Fi devs: I love your product, but I'm feeling extremely pissed off about this. Nobody wants to reformat their device because of your product, and I no longer feel inclined to recommend it.

My camera is the Canon Rebel T3i. Perhaps it has something to do with the Camera, but that still doesn't explain why the used space is not shown as allocated to the Eye-Fi app. I'm confused how this bug is even possible with data sandboxing in iOS. A response would be appreciated. What's going on here?

Device: iPhone 4S
Camera: Canon Rebel T3i
iOS 5
Eye-Fi version 2.0.71

[pulpjedi]

SOLUTION:

From the iPhone, go to SETTINGS > GENERAL > USAGE

You will see how much each app is using. For whatever reason, Eye-Fi was using 6.4 GB even though the app was empty. I believe this was due to several crashes upon trying to view RAW photos. Sometimes it would, other times it crashed. Another App, Autostitch, had also crashed a couple of times while generating panoramas, and it showed 2GB of usage. I deleted both apps and the space is now free. It also shows as free from iTunes. Not sure what needs to change here, but the developer should look into it.

[MikeV]

It's probably storing the data in a temp folder within the app's file structure, but after restarting the app when it crashed, it's not clearing that temporary space. That's only a guess, but going by what you've said here, probably a good one.

[me10lee83]

If anyone is still seeing this issue with the latest version of the Eye-Fi app (2.0.88) please post a screenshot of the memory usage. This can be found by going to Settings > General > Storage > "Show all aps"

Also in your post state how you're using the app- sending files from a card to the iOS device via direct mode, are these photos that are delivered set for another destination (computer or online sharing site)?

[sarkhudri]

I still have this issue, every time i send videos to my iphone4s (and probably photo as well) the memory usage increase and sometimes it reaches few GB (> 5) and I had to delete the program and reinstall to get the memory back

attached picture,

memory leak

IMG_0472[1].png (107.02 KiB) Viewed 3476 times

I can do some extra test if you like to, please let me know

Sarmad

[men6rjw]

The first time I used EyeFi app for real it transferred over 300 photos without problems but after deleting the photos the app was left with 1.9 GB of data which sounds about the size of the deleted photos. I deleted the app and re-installed it and it now shows only 8 KB of data - much better!

I wonder if the problem was caused by the way I deleted the photos: I deleted them using Windows Explorer from my PC while my iPad was attached with a USB cable. I did it this way because it was easy to delete a large number of photos with a few mouse clicks. How do other people delete their photos?

[prairiegal]

Hello. I don't have a screenshot but I encountered this problem on the weekend. I couldn't figure out why I had so little space on my iPhone for new photos and when I went to Settings > General > Storage I saw the Eye-Fi app was taking up SEVEN gb of space, even though I had emptied the card and removed all the photos from the device.

I immediately deleted the app and the 7 GB became available again.

I'm transferring photos to the iPhone using direct mode. For a while I had photos also being sent to Eye-Fi view but I had turned that off some time ago.

On a related note, it would be great if Eye-Fi offered one more selective transfer option: "All media will be automatically uploaded to your designated sharing site; only select media will be automatically transferred to your designated computer."

That's the only selective transfer option you DON'T offer and, given the relatively small amount of storage space available on iDevices, it would make the most sense for me: I need only a few photos on my device to, say, share on social media -- but I want them all in the cloud so I can review them later when I get home.

That would also help deal with the problem described in this thread -- it wouldn't fix the problem, but I'd be moving fewer photos to my device in the first place so I'd be less likely to run out of memory.

[kishmartine]

really? didn't notice it.

[crossmr]

Just got a 4GB X2 card and started using this..transferred about 5 pictures from my pentax KM along with the pictures already on my phone and Eye-fi is reporting 3.5 MB being used. If this was a problem it seems solved now.

[s_g_robertson]

Hello,

I seem to have something similar on my iPad. I have transferred a few hundred photos from my camera to iPad via Direct Mode. They have also subsequently been transferred to my PC by the eye-fi app. The eye-fi icon is not showing a badge with a number(My assumption is that this indicates the number of photos still to be transferred from the ipad to the computer/online sharing destination)

Looking at the app usage screen the eye-fi app is showing as using 1Gb (see screenshot)

In total iTunes indicates 5.1Gb of Photos on the iPad.

Any clues as to what is going on here?

Thanks
Stephen

[jsun]

hi Stephen,

Since there is no Eye-Fi app badge icon, you're right, the app should be done with any queued uploads and should not be taking up that much space. Maybe the Eye-Fi app crashed at some point and created some very large log files. Please delete and reinstall the app, then sign back into it and set things up again. The app usage should be reasonable once more. Hopefully a future app update can prevent this sort of thing from happening.

[Amien]

Has anyone got a solution for this yet? It's becoming increasingly annoying having to delete the whole app and then redownload and install again just to recover the space :/

I have noticed that it starts recovering space, and that the number in app badge decreases when it automatically downloads from iPhone to pc via the eye-fi helper app, but it takes so long that i'm not sure it's happening via network or what.

Selective download to phone would great tho, it just fills up the phone memory unecessarily when all you want is just a few pics to edit/post

[Wimorrison]

Just done the delete and reinstall to get rid of 500mb being consumed by eyefi, now back to 3.2mb on the iPad - also cleared the 116 pictures it said it had - but there were none in the camera roll!!

This may also stop pictures that I have deleted being uploaded to eyefi centre - has anyone else noticed that deleted pictures from the camera roll has no effect on what is uploaded? I think that eyefi app has its own cache or store that it retains and that we cannot access to delete the files.

Come eyefi, please update the app to resolve this problem, been ongoing for long time judging by all of these posts.

[jsun]

That's right, the photos you see in the Eye-Fi app are in your camera roll, and aren't stored inside the app itself.

As you've noticed, the space used by the app was a temporary cache of photos and/or videos queued to upload for you, to the computer and/or any online destinations you've set. The number 116 on the app icon indicated the number of files that were pending upload, sitting in that temporary space and waiting to be forwarded. Both the badge number and the app's usage should decrease as they upload.

If you have no badge number and your app usage is >100MB and concerns you, that's when I'd recommend uninstalling and reinstalling. In this case, 116 photos could certainly take up 500MB, so it sounds like the usage was appropriate and hopefully no excess space was used.

If that badge number never decreases, and you don't see any network activity to indicate the files are being uploaded, here are some steps to try:
* Open the app and leave it in the foreground to see if the uploads resume. iOS puts background apps to sleep.
* If you have a wi-fi network with a fast upstream internet connection available, make sure your device is connected to that network. Try disconnecting and reconnecting to the network, then reopen the app. If you're trying to upload to a computer, make sure it's connected to the same network as your iOS device.
* If you only have a 3G/4G network available, check the Eye-Fi app's Upload settings and make sure "Wi-Fi Only" is turned off. Turn off the device's wi-fi in case that helps.
* Force quit the Eye-Fi app and reopen it. https://support.apple.com/kb/ht5137
* Restart the device by pressing and holding both buttons until it reboots, then reopen the Eye-Fi app.

I hope this helps.

[Amien]

Thanks for that @jsun , is there a way though where you can just disable it from queueing any photos to be uploaded? All I want is to transfer the photos from camera to phone and then manually handle it from there

[Wimorrison]

Jsun, I have the same question as Amien namely why does it have to queue the files anywhere? If I delete the file from the camera roll it is because it do not want the file, or sometime simply because I have taken the pictures directly from the card onto a PC and I do not want eyefi to be chewing up my expensive bandwidth sending pictures that I don't need or want to the eyefi centre - the use of the Eyefi centre is occasionally useful, but it should operate in the correct manner.

In summary,

1. Why does the eyefi app need to hold a separate cache?
2. Why when the eyefi app shows no pictures does the cache still retain pictures?
3. Why is it not possible to delete pictures within the eyefi app?
4. Why is it not possible to flush the cache without deleting and reinstalling the app (or are you trying to build up the app download count? )

Perhaps you should consider adding all of these to the next version of the app, and given the number of comments from users here I suggest that many people want to do exactly the same as I suggest.

[jsun]

If the app is queuing uploads and forwarding them, that suggests your photos are set to upload to at least 1 other destination in addition to the iPad. In this case, when each photo arrives on the iPad, a 2nd copy is saved to the temporary cache so we can forward that copy and then delete it. As you've seen, this is separate from the camera roll, so deleting from one place does not affect the same photo in the other.

If you only want your photos to reach the iPad, and not forward anywhere else, you can certainly disable any other destination that's set. In the Eye-Fi Center program on your computer, open your Eye-Fi card settings and disable Eye-Fi View. For each format (Photos, Videos, and/or RAW) check the Online tab, and make sure this is turned off. On your iOS device, open the Eye-Fi app's settings, choose Upload settings and turn off Upload to Computer (which affects the photos that came from your Eye-Fi card) and Phone Camera (which affects the photos you shoot using the iOS camera) if you'd like.

Once those are all disabled, your next uploads from the card should only be saved to the iOS camera roll (visible the in Eye-Fi or Photos app) and a 2nd copy should not be saved to the app's temporary cache.

Hopefully that helped with questions 1 and 2.

3. Why is it not possible to delete pictures within the eyefi app?

Because we save your photos to the iOS camera roll, giving you immediate access from any app that can see it, and also sync with your Photo Stream if you use that. We don't have control over the camera roll photos from inside our app, we can only add to it or share from it but not delete photos.

4. Why is it not possible to flush the cache without deleting and reinstalling the app?

I'm not sure, it's just not a feature in the app. Please feel free to request it! viewforum.php?f=10

[Amien]

Just wanted to report back that my problems are all solved and hopefully it will solve some issues that others are having too
Note that for my uses, all I want are certain photos to be transfered from camera to phone, not online or to pc automatically.

a.The Eye-fi app no longer uses up any of my iPhone space (no red badges)

1. In the eye-fi app's settings, set 'Upload to Computer' to off

2. Plug in the card to the reader and into the computer, open Eye-fi Center, click on the Eye-fi card settings icon, click on photos, uncheck 'Upload photos to this computer', save.

b. I can select exactly which photos i want uploaded instead of uploading all images from the card

1. Plug in the card to the reader and into the computer, open Eye-fi Center, click on the Eye-fi card settings icon, click on 'Transfer Mode', 'Selective Transfer', save.

2. When taking photos on camera, just select the phones you want to transfer by marking them as protected from the camera menu

Hope that helps
Amien

[jsun]

hi Amien,

Thanks for the update - I forgot to mention Upload to Computer, and that's a biggie!

[Playapixie]

Not being able to flush the cache is a huge problem! I am in India traveling for 6 weeks. I have my 32GB iPad with me, but my computer is at home. My iPad is full, and 12.5GB of that is eyeFi! I now understand that this is just a cache, but I can't delete the cache! Which means I can now no longer upload photos to my iPad. I can't just delete the app, as I would be unable to re-install and then re-pair my card and iPad, since pairing requires my computer. Big design flaw. My EyeFi investment is now useless for the remainder of my trip.

[Fofer]

On a related note, it would be great if Eye-Fi offered one more selective transfer option: "All media will be automatically uploaded to your designated sharing site; only select media will be automatically transferred to your designated computer."

That's the only selective transfer option you DON'T offer and, given the relatively small amount of storage space available on iDevices, it would make the most sense for me: I need only a few photos on my device to, say, share on social media -- but I want them all in the cloud so I can review them later when I get home.

That would also help deal with the problem described in this thread -- it wouldn't fix the problem, but I'd be moving fewer photos to my device in the first place so I'd be less likely to run out of memory.

YES, YES, this! 1000x this.

It's a glaring omission that would make the Eye-Fi infinitely more useful to me. I would love to be able to select just the photos I want to share off my Sony camera (by "protecting" them) and have them send to my iPhone via direct (ad-hoc) network when I am on the road, and via my home's wireleless network when I am not. And I'd also like for the camera to be able to send ALL the photos to FTP, and/or Flickr, and/or Picasa, and/or Eye-Fi View, and/or my computer... when I am on my home's wireless. As best I can tell this just isn't possible with the Eye-Fi right now and I find that really frustrating.

Is this forum the place for feature suggestions? Does Eye-Fi monitor this and take our requests to heart?

[Amien]

It is possible, see my post above, you can select which photos to transfer by "protecting" them on the camera, I do it all the time, but needs to be configured on pc first

On a related note, it would be great if Eye-Fi offered one more selective transfer option: "All media will be automatically uploaded to your designated sharing site; only select media will be automatically transferred to your designated computer."

That's the only selective transfer option you DON'T offer and, given the relatively small amount of storage space available on iDevices, it would make the most sense for me: I need only a few photos on my device to, say, share on social media -- but I want them all in the cloud so I can review them later when I get home.

That would also help deal with the problem described in this thread -- it wouldn't fix the problem, but I'd be moving fewer photos to my device in the first place so I'd be less likely to run out of memory.

YES, YES, this! 1000x this.

It's a glaring omission that would make the Eye-Fi infinitely more useful to me. I would love to be able to select just the photos I want to share off my Sony camera (by "protecting" them) and have them send to my iPhone via direct (ad-hoc) network when I am on the road, and via my home's wireleless network when I am not. And I'd also like for the camera to be able to send ALL the photos to FTP, and/or Flickr, and/or Picasa, and/or Eye-Fi View, and/or my computer... when I am on my home's wireless. As best I can tell this just isn't possible with the Eye-Fi right now and I find that really frustrating.

Is this forum the place for feature suggestions? Does Eye-Fi monitor this and take our requests to heart?

[Fofer]

It is possible, see my post above, you can select which photos to transfer by "protecting" them on the camera, I do it all the time, but needs to be configured on pc first

Yes, I know this -- I am doing that already when I travel, as I wrote in my post. Did you read it?

The problem with this is strategy it means we can't send ALL the photos to an online service when we're home on WiFi. (Which for many was a large part of the reason they bought an Eye-Fi.) It only sends the selected (ie: "protected" ones.)

The Selective Transfer feature is missing the most crucial fourth option: "All media will be automatically uploaded to your designated sharing site; only select media will be automatically transferred to your designated computer."

If we had that option in addition to the other three, we'd be in business.

[eankol55]

maybe the allocated memory for the software is that too big for your memory card, test other memory cards if it'll do the same.