Direct Connection with Jellybean OS Causes System Failure!!

[inspiron41]

i just received my card just yesterday and i believe i know how to use it pretty well.

Eye-Fi X2 8G card firmware 5.0008
Camera - Canon 5D Mark III
Smartphone 1 - GSM Galaxy Nexus with 4.1.1 Jellybean (Crashes and reboot constantly until i turn off the camera in direct mode!)
Tablet - Motorola Xoom 4G LTE with 4.1.1 Jellybean (Crashes and reboot constantly until i turn off the camera in direct mode!!)
Smartphone 2 - T-mobile HTC Sensation with 4.04 Ice Cream Sandwich (Pairs and connect to eye-fi card perfectly and receives images perfectly in direct mode)

Basically, i think it's the firmware needs to be update for Jellybean 4.1.1 wifi connection

here's my observation. Everything on the eye-fi works perfectly. I'm able to send images instantly to my desktop and the android app through my home network perfectly fine and quickly. However, here's where the trouble comes in.

I attempted to test a direct connection between my GSM Galaxy Nexus/Motorola Xoom and my Canon 5D Mark III. I configure the Eye-fi Android App to tell it to send it to my Galaxy Nexus/Motorola Xoom. I disable my home network (unplugged) and i snap a picture with my camera, and i see the Eye-fi card broadcasting it's wifi access-point perfectly fine. It shows up on both my Galaxy Nexus and Xoom as a wifi spot. So i connect to it. The phone attempts to establish a connection with the Eye-fi Card access-point. The phone attempts a couple of time to establish connection/ip connection several time and within a couple of seconds, my Galaxy Nexus/Xoom crashes. It then reboots and it's tries to establish the connection again, but it crashes and reboot. This crash-reboot cycle will continue to happen until i turn off the camera. On the camera end, i see on Canon 5D Mark III that it's constantly transmitting the file through the Eye-fi Card access-point and doesn't stop until i turn it off. Please note too, i'm only connecting one device at a time to camera.

At first i thought i was doing the direct connection with my Galaxy Nexus and Xoom incorrectly. But the only thing in common with the both of them is Jellybean 4.1.1 software. So i attempted to do the direct connection with my wife's HTC Sensation, which has Ice Cream Sandwich 4.04 and it does the direction connection just perfectly fine and instantly. i see the Eye-fi Card access-point and click connect, and it pairs with the wifi instantly and fast. I take a couple of pictures and it instantly loads on her phone just fine.

Please update the firmware to work with Jellybean!!!

I'm also willing to sign up for beta test for this card. I'll submit my name in the application form just shortly. I love the potential of this card and i need this card to work out in the field with my camera as a photographer. I hate to give it bad reviews on online and return it.

-Kam

[jsun]

hi Kam,

Thanks for reporting this, I've mentioned it some other folks so our engineers can take a look. Since it is Android specific, I merged both topics into the Android forum and deleted the 2nd post.

Is the 4.1.1 release you have on the Nexus phone the official release?

Does this happen even if the Eye-Fi app is uninstalled? As a test, open the Eye-Fi app settings, and look at your card information under the device settings. Make sure the card is paired to that device, and write down the 8-character WPA2 password. Uninstall the Eye-Fi app and remove the Direct Mode network from your device's wi-fi list. Next, please shoot a new photo, and once the Direct Mode network appears, see if you can join it without any crashes.

Thanks!

[inspiron41]

hi Kam,

Thanks for reporting this, I've mentioned it some other folks so our engineers can take a look. Since it is Android specific, I merged both topics into the Android forum and deleted the 2nd post.

Is the 4.1.1 release you have on the Nexus phone the official release?

Does this happen even if the Eye-Fi app is uninstalled? As a test, open the Eye-Fi app settings, and look at your card information under the device settings. Make sure the card is paired to that device, and write down the 8-character WPA2 password. Uninstall the Eye-Fi app and remove the Direct Mode network from your device's wi-fi list. Next, please shoot a new photo, and once the Direct Mode network appears, see if you can join it without any crashes.

Thanks!

Is the 4.1.1 release you have on the Nexus phone the official release?
For GSM Galaxy Nexus - yes (built JRO03C)
For Motorola Xoom - no (but none of the radios been altered anyway.

Does this happen even if the Eye-Fi app is uninstalled?
Make sure the card is paired to that device - checked!
write down the 8-character WPA2 password - checked!
Uninstall the Eye-Fi app -Checked!
remove the Direct Mode network from your device's wi-fi list - checked!
please shoot a new photo, and once the Direct Mode network appears, see if you can join it without any crashes - Checked!

Galaxy Nexus didn't crash upon connecting to the wifi upon entering the password. But it didn't really connect either (stayed on its 3G+ connection).

Status given - "Temporarily avoiding poor connection" and the phone was right next to my camera.

[see attachment]

if you want an aLogcat file let me know in case you guys are curious what's happening on my end....

[jsun]

Please check your Advanced wi-fi settings and disable "Avoid poor connections" if you have that option. Does anything change? Either way, it sounds like the phone didn't crash with the app uninstalled, so the act of simply connecting to Direct Mode is probably not the whole issue.

At this point, yes could you please send us a system log from the Nexus phone? I guess you may as well start aLogcat's logging before installing the app. Install the Eye-Fi app and log in, set the phone to receive uploads again, try to reproduce the issue, and send us the aLogcat output. Please also retrieve a log from your Eye-Fi card right after testing this and include that as well. (To retrieve the log: viewtopic.php?f=30&t=5776 ) Please email these logs to support@eye.fi with "attn: Jason" in the Subject and I'll escalate it.

Thanks!

[inspiron41]

Please check your Advanced wi-fi settings and disable "Avoid poor connections" if you have that option. Does anything change? Either way, it sounds like the phone didn't crash with the app uninstalled, so the act of simply connecting to Direct Mode is probably not the whole issue.

that did the trick!! direct connection is working fabulously! No crashes or anything! Do you want me to still send the aLogcats still? It's highly reproducible if have "Avoid Poor Connections" clicked. "Avoid Poor Connections" is set as default on Jelly Bean.

[jsun]

Excellent! Thank you for letting us know. I've only heard of that setting on the Galaxy Nexus specifically, so I'm not sure if it is available on other devices. Do you have that setting on your tablet as well?

Sure, if you have aLogcat logs when the setting was enabled and the device was crashing, please send them to us and I will forward them along.

Thanks!

[inspiron41]

Do you have that setting on your tablet as well?
-I just flash the Jelly Bean update to my Tablet 3 days ago and "Avoid poor connections" was set as the default option. that option might be something new in the Jelly Bean update. this will probably cause a ton of headaches for you guys and more android customers as more and more people get the Jelly Bean update.....

Here's the aLogcats in case anyone else is interested

[Rapha]

I have the same issue with my Galaxy Nexus running Jellybean. It simply crashes and reboots every time. The camera I am using is a Kodak Mini M200. As reported above, the issue only happens when the device is not connected to wi-fi, which is most of the use case I have for my card (transfer photos while away from home or work). I'd appreciate if you can fix this as soon as possible. Thanks. UPDATE: just saw the suggested workaround above. Will try it and report back if it works.

[Sethster]

Please check your Advanced wi-fi settings and disable "Avoid poor connections" if you have that option.

THANKS! That fixed my 4.1.1 GN as well.

[fiiish]

I do not see the avoid poor connection on my Xoom running Jelly Bean (v 4.1.1) so this fix will not work for me.

I appear to have multiple issues as I can not connect to my Android phone running Ice Cream. Even when I set the connection to my PC, the card appears to connect but the photos are not being uploaded to from the EyeFi servers to my PC.

What to do?

f3ish

[inspiron41]

I do not see the avoid poor connection on my Xoom running Jelly Bean (v 4.1.1) so this fix will not work for me.

I appear to have multiple issues as I can not connect to my Android phone running Ice Cream. Even when I set the connection to my PC, the card appears to connect but the photos are not being uploaded to from the EyeFi servers to my PC.

What to do?

f3ish

F3ish, it's there. I have Xoom 4G LTE. When you click wifi in settings, click menu button (it might be on the bottom or the top right corner). And click "advance wifi settings". in there you'll find the option to disable "Avoid poor connection"

[jsun]

Last week we released an Android app update that helps with some of these new issues, so please make sure you have version 1.2.9 or later. Try removing and reinstalling the app.

fiiish, if your photos are not even transferring from the card to your computer when your PC is set as the destination, please contact us directly so we can help troubleshoot.

Thanks!

[fiiish]

inspiron41 wrote:
F3ish, it's there. I have Xoom 4G LTE. When you click wifi in settings, click menu button (it might be on the bottom or the top right corner). And click "advance wifi settings". in there you'll find the option to disable "Avoid poor connection"

To be clear and not pedantic; I have a Xoom, Wi-Fi only, running Jelly Bean v4.1.1.
Settings > Wi-Fi > Menu/Advanced brings up:
Network notification
Keep Wi-Fi on during sleep
Wi-Fi frequency band
Mac address (greyed out)
IP address (greyed out)

I really hope the problem is me, then it's relatively easy to fix.

Any thoughts?

[denece]

I'm in the same boat as fiiish. Please tell is you are working on this problem. I put in a customer service request and got an initial response, but now I haven't heard back in over a week!

[MLR777]

I too am having the same problem. I have a Wifi only Motorola Xoom with 4.1.1. It Crashes repeatedly upon trying to start the Eye-fi program.The error message says "Unfortunately, Eye-Fi has stopped."

My tablet does not have an "Avoid poor connections" option and I still can not get the android eye fi app to work.

Any suggestions you can offer would be greatly appreciated.

Daniel

[jsun]

Please see if you can retrieve a log/bug report from your devices and send them to us.

After you receive the error from the Eye-Fi app, please press and hold the Volume Up + Volume Down buttons (or if that doesn't work, Power + Volume Up + Down) for about 10 seconds, then release them. If you are given an opportunity to save the resulting files, please send them somewhere you can retrieve them (your email, Dropbox, etc.). Please attach the file(s) to an email to support@eye.fi, with a description of the issue and some info about your device (model, Android version). We'll pass them to our engineers and try to see what's happening.

Thanks!

[jsun]

Update: We have released an update, v1.3.2, which will hopefully help. Please try this new version and let us know!