How to check hotspot account/subscription status?

[cdrice]

Does anyone know how to check an account's current hotspot account staus? I have an existing 4GB Pro card, which included one year of hotspot access, and just purchased a new 8GB Pro X2 card, which also includes one year of access. I'm having trouble figuring out, however, what the current account status is (when my existing access expires, etc)...

Similarly, are my years of access attached to each *card*, or to my *account*? (i.e. will I be able to continue to use my existing 4GB Pro card with the new year of access I have with my 8GB card, or do I need to extend the access on my 4 GB card by paying for an additionl year?)

I guess the easiest way to ask these questions -- where do we actually manage our hotspot account access?

[firefly123]

I would like to know this too.

[cdrice]

Since this wasn't seeing many replies, I went ahead and called support today to discuss my questions. Here's what I could confirm with EyeFi support:

- Hotspot access is "per-card," not "per-account". So, in my example, my 4GB Pro card will need to be renewed once the first year runs out, and my 8GB Pro card will need to be renewed separately after *it* has been active for a year.

- The 1 year of included hotspot access for the Pro cards starts as soon as the card is registered with EyeFi Manager/Center, regardless of when or if you actually enable hotspot access via the software. So, the clock starts as soon as you register your card with your EyeFi software.

- There is no way to verify how much time is left on your existing hotspot access. (That really bites, and I will start a thread in the Feature Request forum to enable some sort of access to this information).

- EyeFi Manager/Center will alert you 30 days before your card's hotspot access expires, and allow you to extend the access via a yearly subscription at that time.

- It is not possible to extend your hotspot access until you enter that 30-day expiration window.

So, as I mentioned above, I'll post a feature request to allow users to check their current hotspot accounts to see how long they have been active and/or when they need to be renewed. I simply think that's a good thing to be able to check and/or know in advance, rather than waiting 30 days before expiration. Users can certainly tracks dates themselves, but it would give us a "warm fuzzy" if we could go to a web page or screen in EyeFi Manager/Center and just confirm what the dates are, and that our hotspot access is currently provisioned to be working, etc.

Edit to add - Here is the feature-request thread.