Eye-Fi Explore X2 Easy WiFi password issues

[Tim Myers]

When I click 'Add Hotspot Account' in Eye-Fi Center I get a new window with an error message :'The provided credentials do not match our records' and I can't get any further. The card is just a couple of weeks old and I should have 1 year hot spot access free.

So far this Eye-Fi card has been a nightmare to get setup (failed installer - doesn't work on Macs in 64bit kernel mode, then no hotspot access option at all and now the username and password to Easy WiFi don't work).

Maybe I'll just ask for a refund

[berend]

Tim,

Please accept our apologies for the inconvenience. Over the holiday weeks Devicescape's EasyWiFi service was overwhelmed by the number of registrations coming in and did not fully register some number of devices. As it happens, your Eye-Fi Card was one of those devices. I remedied the inconsistency in Devicescape's database, so you should be able to access your EasyWiFi settings.

Thanks,

Berend

[Tim Myers]

Thank you Berend

I can confirm that the issue is resolved. Can you close support ticket #18349 for me?

Thanks again.

Tim.

[williaml]

I'm also having some problems/issues/confusion with the Easy WiFi function. I'm trying not to mix too many questions into one post, but the issues seem to be interrelated to me. So I'll try to keep them simple.

First, as I understand it Easy Wifi is a separate company/service that has been integrated into the Eye-Fi cards, correct? How do I find out what my log-in and password are from eye-fi so I can log into the Easy Wifi service directly (i.e. without using the Eye-Fi Center). Right now I am getting a "the provided credentials don't match our records" message. I do not have my card in front of me, but have previously (and successfully) registered my Pro X2 card with Eye Fi Center. For example I have added my home wifi network. So I thought I would be able to launch Eye-Fi Center and go to Public Hotspots tab and click on "Add Hotspot Account" button.

Second, I think this is an Easy Wifi question, but might be a Eye-Fi one. I want to be able to connect to a wifi hotspot (that's at my office) that is an open network but requires a username and password authentication on a browser web page. How do I do that?

Thanks in advance.

[berend]

I'm also having some problems/issues/confusion with the Easy WiFi function.

If you're able to post or PM me your Eye-Fi Card's MAC address, I can make sure that your card is properly registered with the Devicescape EasyWiFi service.

First, as I understand it Easy Wifi is a separate company/service that has been integrated into the Eye-Fi cards, correct? How do I find out what my log-in and password are from eye-fi so I can log into the Easy Wifi service directly (i.e. without using the Eye-Fi Center).

That is correct. The EasyWiFi technology is made by Devicescape and integrated into the Eye-Fi Card. Because the service complements the Eye-Fi Card, it must be used with the Eye-Fi Card and as such, it is not the "generic' EasyWiFi service provided by Devicescape for other mobile platforms. The only way to login to these accounts is through Eye-Fi Center on the desktop or Eye-Fi Web/Mobile Center at http://center.eye.fi on a smartphone browser.

Second, I think this is an Easy Wifi question, but might be a Eye-Fi one. I want to be able to connect to a wifi hotspot (that's at my office) that is an open network but requires a username and password authentication on a browser web page. How do I do that?

For splash screens that require specific handling with account credentials, and even complex "agreement to conditions" flows, the network in question must be supported explicitly by EasyWiFi. Keep in mind that EasyWiFi is a public hotspot service, not a privately-managed access point authentication one. In your case you may have an easier time talking to your office IT staff and asking them to "whitelist" your Eye-Fi Card's MAC address and not require splash screen authentication for it.

Berend

[williaml]

I sent you a PM with my card's MAC address.

Also thanks for the other clarifications. I doubt I'll be able to get my company to whitelist me. They don't whitelist anyone that I know of. Do you have any idea if EasyWifi supports a software-defined hotspot service called "FirstSpot" which is made by PatronSoft

From the company's website:

"In development since 2002, FirstSpot® is a Windows-based Wi-Fi hotspot management software (sometimes also known as hotspot software, hotspot access controller or wireless gateway) designed to track and secure your Wi-Fi Hotspots or visitor-based networks in a centralized way. Based on captive portal technology, FirstSpot® lets your hotspot users login simply by using a web browser."

Thanks again. Eye-Fi support and forums has alway been extremely helpful.

William

[TAB83]

Do you have any idea if EasyWifi supports a software-defined hotspot service called "FirstSpot" which is made by PatronSoft

I checked my EasyWifi account in Eye-Fi Center (clicked Add Hotspot Account on the Public Networks tab) and cannot find anything on FirstSpot or PatronSoft so it doesn't look like they do.