Eye-Fi Centre won't stop importing a file.

[SDR1288]

Hi,

I have just installed Eye-Fi and was testing it out and It works fine, however on file is just always importing. The file is not on the computer or camera. I click "remove from Eye-Fi" but it just comes back.

I have uninstalled and reinstalled it, but it still does it.

Any help would be great.

Thanks

Scott

[sean]

Scott,

We've definitely had some issues in Eye-Fi Center with respect to deletion of thumbnails from the display - please accept my apologies for this inconvenience.

Would you mind letting me know where the thumbnail was previously delivered to please. Was it sent to *just* your desktop. Or, was it sent somewhere online too (think Eye-Fi View, Facebook, Flickr)

Thanks

Sean

[SDR1288]

Just a file on the desktop.

Thanks

[sean]

SDR1288,

Does this file appear in Eye-Fi Center with an 'in progress' identifier? For example, do you see a barbershop overlay on the thumbnail when you look at the file in Eye-Fi Center?

If you wouldn't mind, could you please try the following steps for me please:

1. Stop Eye-Fi Center.
2. Copy the overrides.json file attached to this message into one of the following directories (based on your operating system):
Mac: /Users/your_name_here/Library/Preferences/fi.eye.center.*/Local Store/
Windows: C:\Users\username_here\AppData?\Roaming\fi.eye.center.*\Local Store
Windows XP: C:\Documents and Settings\username_here\Application Data\fi.eye.center.*\Local Store
I've named the overrides.json file overrides.txt because our forums software wont allow .json files to be uploaded. Make sure that the file is called overrides.json when you copy it into one of the directories listed above though.
3. Restart Eye-Fi Center and navigate to the thumbnail which won't disappear for you.
4. Try to delete it again.
5. Wait 30 seconds and stop Eye-Fi Center.
6. PM me the Eye-Fi Center.log file which should be in the same directory where you dropped the overrides.json file.

I'm PM'ing you some further details too about the Eye-Fi Center.log file.

Sean

[ErGo_404]

Hi,

I have exactly the same problem on my Eye-Fi Center on Mac OS X.
One of my pictures keeps getting downloaded with no thumbnail preview. It then does not appear on the Eye-Fi center (well, it does, but still without any thumbnail).
When I delete it it keeps coming back.

The weirdest part is when I download it from the website, the file just works flawlessly (its a JPG).

My pictures go from my card to an Android device and then to my Mac.

Do I have to follow the same procedure (E.g. copy the json file and then send it to you ?) or you have a straight solution for this specific problem ?

Thank you in advance.

[Baku]

I tried the steps above and the overrides file does get the new file to upload now,
but i still cant remove the corrupted preview files in eye fi center

any other way to make it work ?

[sean]

Baku, ErGo_404,

As you've found out, there's an unfortunate bug in Eye-Fi software which had an adverse impact on deleting files which are deemed 'in progress' to the computer. We're aware of this bug and are tracking it internally. I can't comment on when this bug fix will be made available via software update.

There's a very drastic solution to this problem. PM me for details if you want.

Sean

[ErGo_404]

The bug has been anoying me for the past 2 weeks, and actually 5 minutes after posting on this topic it has stopped. I don't really know why, I haven't lost any file, it just stopped. I will PM you if it happens again
Thanks though !

[sean]

There's a backoff system baked into the Eye-Fi software which probably *just* triggered.

[picatso]

I have this problem too...Please help to solve...My problem is the it was loaded halfway and I delete the files from both eyefi and my macbook, and it hangs there...also, I want to delete it but it keeps appearing and I cant seem to get it away..please help!

[BOBH]

Received card as a birthday present and wondered what progress has been made concerning the title of this tread.
On installation it received an update but this problem is still there. Only been doing tests at present and am not getting very far.
I can provide more details but seems I have the same issue as many people have.
Not Impressed at all so far.
An expensive storage card........

[rpavich]

I have this issue and in my case, it's a video that loaded halfway that won't go away.

I'd like to see a solution too.

[sean]

Please install the beta version of the software and let me know if the problem persists.

viewforum.php?f=27

Sean

[rpavich]

I installed the beta version and the problem has changed a little...
Now the icon is still there but after clicking it no file appears.

Just need the icon to go away now.