Help! "ghost download" stuck in Eye-Fi Center

[TimH]

I was using my Eye-fi for one of the first times and I accidentially deleted a picture on the camera while it was downloading to my PC. Eye-Fi Center now has that Palm-tree icon with the "barber pole" at the bottom all the time for this picture. Its really just an annoyance but is there any way to clear it? I tried uninstalling Eye-Fi Center and then re-installed it from a download from the web (this was weird, the install option disappeared from my Eye-Fi card).

The ghost-download is still there, so I assume some vestige of the previous install lived on in the registry. Any suggestions for getting rid of this icon in Eye-Fi Center? I searched this board and have found others with this problem, though it wasn't clear if they were able to resolve it.

Thanks for any help.

-- Tim

[sean]

Tim,

If you get on the beta version of the Eye-Fi Desktop software (viewforum.php?f=27) and then right click on the image in question, you should be able to remove it from your Eye-Fi history.

Let me know if that doesnt work for you.

Sean

[TimH]

Hi Sean, thanks for the help. I've installed the Beta version. Unfortunately, it opens to a login screen, and when I put my email and password, nothing happens. There is no way to by-pass this. Is this a known issue? Thanks.

-- Tim

[rpavich]

Just for reference,
I'm having this issue and have been corresponding with tech support without getting it resolved; in fact, it's been a pretty poor experience in this regard.

I've installed the beta and I have the black and white palm tree icon now but no underlying video is there...only an icon that won't go away.

I really need to get this fixed.

[randhirv]

Hi Sean, thanks for the help. I've installed the Beta version. Unfortunately, it opens to a login screen, and when I put my email and password, nothing happens. There is no way to by-pass this. Is this a known issue? Thanks.

Tim, after you enter your usename and password, please press the "enter" key instead of hitting the "Submit" button. We have a bug about not submitting when you hit the submit button.

[TimH]

IT WORKED!!! Very nice! Actual progress in software development! I am impressed. No more palm tree, no more blue barber pole... Thank you very much.

-- Tim

[sean]

rpavich,

Just saw the video you posted to support. If you PM me your email address, I can send you details which would give me some more information in Eye-Fi Center's logging to see what the root cause of this problem is.

Thanks

Sean