Eye-fi Pro X2 stopped working with direct mode

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Eye-fi Pro X2 stopped working with direct mode

Postby pamongkol » Fri Feb 03, 2012 7:58 am

I have 2 eye-fi card Pro X2 cards for 1 year both been working fine but today one of them just stopped transferring the images.
This is what i have done.
1. I have upgrade both firmware and only one of them is working. (before i've upgrade the firmware only one of them is working)
2. I am sure my setting is correct cause i have been setting it up for many many times!
3. I reset the program(quit it completely) in my iphone, even try it on my ipad and my friend iphone. Only one card is working.
4. My iphone, ipad, etc... see the not working card, they connect but only for a minute and never transfer!
5. I've tried the card in three cameras with the same result. (other card work just fine in all three camera)
6. The other card work just fine.
7. I've also increased the time for connection and I have it staying on after the last item is received for 4 minutes. And it's still not working.
8. I also delete all the network list that i used to connect, so there is no network that this card will connect for sure!
9. I have try to format the card
10. I have even delete the card from my account and add it back again but same thing still happen.

So is there a way to hard reset this card???
Is my card broken???

Please let me know if there is any other solution

Thank you so much
pamongkol
 
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Joined: Wed Feb 01, 2012 11:06 am

Re: Eye-fi Pro X2 stopped working with direct mode

Postby DropKnowledge » Fri Feb 03, 2012 9:10 am

Please attach an Eye-Fi card log so that we can take a look and help to diagnose the issue. To get a card log:

1. Take some pictures using the Eye-Fi card that isn't currently transferring any images
2. Connect your iPhone to the Eye-Fi card network through the Settings app
3. Wait a few minutes to give the card a chance to transfer the images
4. Power down the camera and insert the Eye-Fi card and reader into your computer
5. Click the Eye-Fi Helper icon in your system tray/menu bar and select the option to 'Get Eye-Fi Card log...'
6. Save the file and attach it here

Thanks,
Joe
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Re: Eye-fi Pro X2 stopped working with direct mode

Postby pamongkol » Fri Feb 03, 2012 10:16 am

For More information, I tries transfer to the computer it won't work as well.

It's seems to broke down while i was transfer the picture to my I phone, it transfer some picture then suddenly it just stop working.

my iPhone got the ip address of 10.105.106.2
data ip address 10.8.180.132

Here is the log
Attachments
Eye-Fi Card.log
MY card LOG
(63.99 KiB) Downloaded 24 times
pamongkol
 
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Joined: Wed Feb 01, 2012 11:06 am

Re: Eye-fi Pro X2 stopped working with direct mode

Postby DropKnowledge » Fri Feb 03, 2012 2:42 pm

pamongkol,

I have created a support ticket for you and emailed you with further instructions that should fix your issue. Please check the email address that you used to register for the forums here. Thanks!

Joe
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Re: Eye-fi Pro X2 stopped working with direct mode

Postby pamongkol » Fri Feb 03, 2012 4:34 pm

Joe,

Thank you so much, however still did not receive any e-mail. I have already check my junk mail and spam mail.

Please send it to me again.

Thanks,
Pum
pamongkol
 
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Joined: Wed Feb 01, 2012 11:06 am

Re: Eye-fi Pro X2 stopped working with direct mode

Postby DropKnowledge » Fri Feb 03, 2012 5:31 pm

Pum,

Resent the email, please check again to see if you received it (should come from support@eye.fi). If you don't see it within the next few hours, please send an email to support@eye.fi with the subject line, "Ref: #66277" and I will try replying to that with the instructions. Sorry for the inconvenience.

Joe
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Re: Eye-fi Pro X2 stopped working with direct mode

Postby pamongkol » Sat Feb 04, 2012 3:31 am

Dear Joe,

I have your e-mail. I don't see any attachment. Please send it to me again.

Thank you,
pamongkol
 
Posts: 5
Joined: Wed Feb 01, 2012 11:06 am

Re: Eye-fi Pro X2 stopped working with direct mode

Postby pamongkol » Mon Feb 06, 2012 9:49 am

Hay Joe,

I have your e-mail with out the attachment EYEFI.ZIP as you have mention in the e-mail please sent it to me again.

Pum
pamongkol
 
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Re: Eye-fi Pro X2 stopped working with direct mode

Postby DropKnowledge » Mon Feb 06, 2012 10:21 am

Just resent it, sorry! Looks like when I did the first resend the file wasn't attached.
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