Videos won't upload to ipad

[zglynn]

Hello,
I have a sony alpha nex3 with an eye-fi card. Photos from the camera upload to my ipad just fine. However, when a video tries to upload, it gets to the very end, completes, and then the eye-fi ipad app pops up a message that says the video type is not supported for this device, and the video is gone. This is strange because I know that videos from that camera play just fine on my ipad. When I plug the ipad into my computer and upload those same videos via itunes, they play just fine. They are 720p .mp4 videos. Please Help.

[jsun]

hi zglynn,

Unfortunately it sounds like iOS is rejecting your videos, and our app is notifying you of this.

If you shoot at a lower quality (720p/Standard or VGA/640x480), do your videos transfer from the card?

According to the Sony NEX-3 manual, your 720p MPEG-4 videos have an average bitrate of 6 Mbps (Standard setting) or 9 Mbps (Fine).

Apple's iPad specs state that MPEG-4 videos are not supported above 640x480 or 2.5 Mbps:
"MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats"
http://www.apple.com/ipad/specs/

I'm afraid I can't explain why your 720p videos play fine when transferred via iTunes. We have run into limitations like this on iOS, since (as I understand it) Apple supports more formats using its own software than they offer to developers. The Eye-Fi card and software will happily transfer and save .mp4 videos of any codec or size up to 2GB, but apparently iOS is not accepting these.

[zglynn]

Thanks for the reply. It is good to have such a thorough, well explained reply on a forum That is a bummer apple limits the dev stuff so much. I know how frustrating that can be. I was also wondering if it is possible to have photos upload to my ipad, and videos upload to my computer? When I tried this, it seemed as if the photos and videos could only be pointed to one location together, and the two could not be split apart.

[jsun]

That's correct, you can only choose one local destination (either iPad or computer) to receive any of your files directly from the card.

The only way to upload to both is to have your media reach the iPad first, and if you've enabled our mobile app Upload Setting called "Upload to Computer", it will then forward the transferred files over to the computer. Of course, if the videos aren't transferring successfully to the iPad I believe this will prevent them from forwarding to the PC.

[materfamilias]

I was just looking for a solution to the same problem, so I think this might explain my issue, except I was trying to upload pics to my ipad2 from a panasonic lumix dmc-tz4. I don't think my videos are HD or anything too high of quality. What I get from the eye-fi app when uploading on the ipad is it shows the video upload is complete, and then nothing; no notice from the ipad or the app or anything, just a still pic in place of the video. Just now I put the card into the card reader connected to my pc and from the eye-fi software it uploaded all the pics, but again, not the videos. I can easily find the videos by browsing the card contents, but the eye-fi app is not downloading. I am not techy, so beyond basic specs I don't really understand how this stuff works. I just want to know if there is an issue I should look for before I put this card in my new camcorder. I have just reconfigured the settings so that it uploads to my pc from now on, because uploading to the ipad was a bit of a hassle.

[yoav]

... I was trying to upload pics to my ipad2 from a panasonic lumix dmc-tz4. I don't think my videos are HD or anything too high of quality.

As of right now, the iPad doesnt accept AVCHD files (.mts) that are generated from most panasonic recorders. They *EASILY* could (since they support h.264 mp4s) but they havent.

Some of the Panasonic cameras (not camcorders) give you the option of recording using "motion jpeg" (quicktime .mov wrapper) files instead of avchd (.mts) files. I believe those will work fine for transferring to the iPad (although there may be an issue with bitrate/resolution.. so try low-res stuff first...

As for using it directly on the PC.. Just bypass the whole eye-fi app stuff. Bring up whatever editor you use (Windows Movie Maker? iMovie? Premiere?) and browse 'camera' which is really just your eye-fi card. It should find all the movies in there (normally under PRIVATE/AVCHD/BDMV/STREAM). If you're gonna copy it out to a hard drive, copy the whole PRIVATE folder as there is some additional data in the other folders...

good luck

[hartlanes]

I to have experienced the same problem

[gpizarro]

I'm having this same problem with the videos on my Playsport ZX3 camera (w/ 1.12 firmware). I just want to add that only WVGA videos did import wirelessly and that the other HD videos (720p, 720p 60fps, 1080p) did import when using the Eye-Fi SD Card on Apple's Camera Connection Kit. Photos work fine. I have an iPad 2 with iOS 5.1.

[mchekaluk]

Same issue, Canon SX220. It did work, no hardware changes, but now it doesn't, and there was an app update.

I use the same phone, card, and camera quite often when I travel and this is the first time video won't upload through app to phone (pics still do).

Based on this, it's a bug in the app, not a hardware issue.

I hope they fix it or the card and app aren't worth it anymore.

[Wim.Koornneef]

When I shoot a video clip in .mov format it shows and loads fine in the Photo app when I connect the camera with a cable to the iPad (using Apple's Connector kit) but when I try to transfer the video clip via WiFi with EyeFi's app no video is transferred, all I get instead is a poster image (jpeg) from the movie, what a bummer...

[jsun]

Unfortunately, this can happen on iOS depending on the video type and specs. As I understand it, Apple is more restrictive about the media files that can be saved to the assets library by third-party apps like ours. Some videos that import fine with the CCK could still be rejected by iOS when our app tries to save them. In some cases you'll receive a warning that the video is incompatible and it won't be saved at all, but sometimes it's a thumbnail as you have seen.

The file is probably compatible with the Eye-Fi card, software, and servers, as we will pass any file with a
compatible extension (.mov, .avi, .mp4, etc.) regardless of the files codecs/dimensions/etc., but iOS is much more particular. We certainly understand your frustration!

[mtm]

I have the same problem with this, I'm using NEX C3 and the format of the video is MP4 which is supported on iPad 2. (but maybe the bitrate is too high?).

so is there any solution till now?

[jsun]

I believe Apple is deciding which files are allowed, so any solution would need to come from them.

If your video is 1080 (vertical resolution) and you can decrease it to 720 or lower, give that a try. Sometimes that has helped.

[Eneay001]

Of course, the camera videos cannot be uploaded to iPad directly. Because it is not the iPad acceptable format. You need convert videos to MP4 for playing on iPad. Try freely kvisoft video converter software.

[dcalcutt]

its true, id the video cannot be played or sync'd on the iphone or ipad, then it cannot be wireles transmitted from the eye-fi card to the iOS device.

In my case, the Canon 60D video uses PCM audio codec, and the iPhone 4S does not.

So i have a request into Apple to loosen the restriction into the video paramaters, to allow for storage only.

[tallrob]

99.9% sure that this problem exists only because the EyeFi app uses the iOS Photo Library to store uploads. You can see this because the uploads actually complete, but the error is thrown when the app tries to move the file to the Photo Library. This also causes other problems with Photo Stream and Geotagging, and in our case subjects videos to Apple's format restrictions, which are in place to preserve performance and battery life. If EyeFi would use its own storage library, lots of problems would be avoided. They could still access the iOS Photo Library for social net sharing, but allow the user to decide which photos to move back and forth. At the very least, if they're aware larger video formats are having problems, they should store those videos in the app and not utilize the iOS Library. Most cameras are shooting 1080p these days.

Yet another thing that needs to be addressed, especially with the word "pro" on the card.

[dcalcutt]

I have level two technicians looking into this firmware issue about the incompatibility of mov files.

Currently the only other solution is to make the eyefi app save the video in a non-camera roll folder which is not regulated my the restrictions of apple.

Eye-Fi seems to be not wanting to make this adaption, cause its been months since a new software update..

[electric_shadows]

I received an Eye-Fi Connect x2 last week and set it up without issue. I'm using it in a Canon T3i. I am able to transfer pictures to my iPhone without issue, but cannot transfer videos, similar to many of these issues.

I submitted a support ticket days ago but have not received a response. The transfer tells me that the video type is not supported, and then automatically disables the transferring of video in the app. I have tried using all of the different resolutions available for video on my camera.

This is especially disappointing as I purchased an Eye-Fi card specifically for transferring videos on the go, after there was not mention of such an incompatibility on the camera lookup page.

Hopefully this issue is being looked into. I just wanted to add another example to the thread to show that this appears to be a widespread problem.

[JazJon]

Unfortunately, this can happen on iOS depending on the video type and specs. As I understand it, Apple is more restrictive about the media files that can be saved to the assets library by third-party apps like ours. Some videos that import fine with the CCK could still be rejected by iOS when our app tries to save them. In some cases you'll receive a warning that the video is incompatible and it won't be saved at all, but sometimes it's a thumbnail as you have seen.

The file is probably compatible with the Eye-Fi card, software, and servers, as we will pass any file with a
compatible extension (.mov, .avi, .mp4, etc.) regardless of the files codecs/dimensions/etc., but iOS is much more particular. We certainly understand your frustration!

Does anyone happen to know if the iPad is capable of importing h.264 .avi files? (avi containers not mp4) to iMovie

DVR-207GS DashCam (16GB Eye-Fi SD card) records to h.264 avi files

As a new user it won't let me post URL's so search the Bay for:
2013 New Firmware DVR207GS HD720P IR Car Vehicle Dash Camera Cam DVR G-Sensor

[ahinchcliffe]

all i can say is its not just about the video format, a video can be rejected by IOS if the audio is incompatible even if the image side of the video complies with apples rules. until you try you cannot be sure