PROBLEM "Delivery Failure. Failed to write..."

[paul444]

Complete error message:

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Eye-Fi - Download Failure

Failed to write files to the specified destination
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Eye-Fi sees the card, grabs the pictures and posts them online, creates correct directory on computer,
but fails to write the photos into the created folder.

Eye-Fi has worked flawlessly before.
This problem just started out of nowhere.

[me10lee83]

Do you have the photos going to a folder on your local hard drive or somewhere like a network or removable drive?

[paul444]

External hard drive, same place I've always used.

[cgapeart]

I have had problems with this pretty much every time. I am trying to run the eye-fi center/helper in a windows virtual machine under linux, with the files being saved to my hard drive under linux through a vm ware host share (which looks like a network share to software running on the VM).

I have two theories at the moment:
-The delivery system is doing something that isn't allowed under a network share (i.e. some kind of file stat changing after the write), or
-something is wrong with my install, and I am in the middle of testing this by uninstalling, clearing the files, and doing a fresh install.

After the fresh install, I am going to write the files to the VMware harddrive locally first and see what happens.

The reason I suspect something is wrong with my install is that I used Sysinternals procmon to look at the file-system events encountered by the helper, and the only obvious failure I could see was a problem getting at the eyefi helper database journal file.

More to follow, once I have run the things I am trying...

[cgapeart]

On a side note, I wouldn't have this problem if there was linux support directly for the eye-fi tools. Given that the eye-fi center is written in adobe air, which can run just fine under linux, I don't see a reason why the helper couldn't be redone for linux - heck, it's already using things like the boost C++ libraries, so it shouldn't be hard.

The other option, is to have eye-fi publish specifications for the API and make it possible for linux users to get API keys as needed without playing around. There are enough projects out there for linux building basic image catchers.... If you publish the protocol, I am pretty sure that decent implementations will simply appear -- and you might get to see some interesting mashups and other combinations that won't cost you a thing, and will make this otherwise awesome product even better!

[cgapeart]

Well, I did a re-install, pointing it to the vmware hard drive, with no problem. When those files are down, I will try pointing it at my network share and see if that works, or if that was the problem.

[cgapeart]

Look's like it's the network/vmware shared drive. Next test: I will set up an actual windows share, to make sure it is not the VMware shared drive that is the problem.

[cgapeart]

Interesting...

So, when I used a windows share via SAMBA in linux, instead of the VM ware shared folder, the helper had no problem delivering the photos. So, if you use the software in a virtual machine, there's the key.

[jtucker]

I eventually solved this problem by renaming the "Eye-Fi" folder, and creating a new "Eye-Fi" folder in its place. See below for what DIDN'T work for me.

I presume that the "C:\Documents and Settings\Jim\My Documents\My Pictures\Eye-Fi" folder got corrupted in some way, or something like that. I renamed the "Eye-Fi" folder to "Eye-Fi-bak", and I created a brand new "Eye-Fi" folder in its place. I restarted the Eye-Fi helper, which had been reporting the "Delivery Failure" error; this time there was no such error.

My backlog of photos from the last week or so (since the errors began to appear) is now downloading automatically in the background. I presume that it will download everything that was missing, but I can't confirm that just yet. Once things settle down, I intend to move each of the dated subfolders from the "Eye-Fi-bak" folder into the new "Eye-Fi" folder.

What did NOT work for me:
1. Removing and reinstalling the Eye-FI iPhone app
2. Removing and reinstalling the Eye-Fi Windows app
3. Disabling and then re-enabling the "Upload photos to..." feature in the Eye-Fi Windows app.

I hope this post helps somebody, someday, to quickly resolve this problem if it happens for them.

Jim