create a new eye-fi login account

[ALONH]

Hi
i juas finnished the application installation
and i dont know how to log-in.
were can i get password for my e-mail login name?
Thanks
Alon

[LarryG]

ALONH,

If you have just finished installing the Eye-Fi Application and your card is inserted into your computer via the Eye-Fi Card reader, you should be seeing the registration screen not the Eye-Fi account login page.

1. Make sure that the Eye-Fi Manager is running.
2. Re-insert the Eye-Fi Card
3. You should see a couple of "yellow bubbles" pop up from the Eye-Fi icon in your Task Bar (windows) or the Menu Bar (mac).
a. "Found Eye-Fi Card -- initializing...."
b. "Found New Eye-Fi Card -- Launching Eye-Fi Manager"
4. After that your browser should open to the registration screen in the Eye-Fi Manager.

Is this a new card? Where did you purchase it from?

[Tyler]

I too am experiencing this problem. The Eye-Fi home card was purchased from photojojo. I do not have an account and you have given NO INFORMATION as to how to create one. In addition, this implies that it requires an internet connection in order to configure or use the advertised features of the card. I can not find this as requirement in any of the research I did prior to purchase.

[alediw]

I have the same problem! the browser goes directly to the login page.
what can I do?

I puchase the eye-fi card from photojojo, and i use on a mac.

by
Ale

[Tyler]

I am trying to configure the card at work. Could it be that the use of a proxy server could be the problem?

It is unclear exactly what Eye-Fi is trying to protect by requiring an internet connection to configure the card, but it looks like a deal killer for me. Once I get it to actually work, then I will know more.

[LarryG]

If you are running into this problem and not using a Proxy Server, please try removing and replacing your Eye-Fi Card in to the computer and report back what the with the text from the yellow message "bubbles" you see. Repeating this several times may get past this issue.

You have to have an internet connection to first set up and configure your card, thereafter if you are only going to transfer files locally to your computer via your home network and internet connection will not be necessary. However if your internet connection passes through a transparent proxy server, you will not be able to setup or configure your card. Eye-Fi Cards are not compatible with Proxy Servers.

Eye-Fi Card Requirements and Compatibilities are listed at: http://support.eye.fi/faq/general/#faq-3

[Craigie]

I have the same problem on both my desktop and laptop computer at home. I put the card in, it registers but takes me to a login page and I dont have an account!

Help

[ALONH]

HI
I RE-INSTALLED THE EYE-FI CARD AND I GET THE FOLLOWING SCREEN:

"Log in into your eye-fi account"
"Log in into access the eye-fi manager"

"your e-mail address : ___________"
"Yout password : _________________"

I don’t have any password so I can't log-in for the first time.

Please your help.

Thanks

Alon
Israel.

[elderfarms]

I too am having the same problem. When I first plugged in the eye home to my computer, it recognized it and installed the software, it even upgraded the firmware. Now when I plug it in, it won't do anything!! I try going to the manager section and it wants me to log in, and I don't even have an account. Sometimes it will even freeze my computer up. Its very frustrating, as it wasn't cheap to buy. I got mine from Walmart. I hope someone has some ideas or I will be returning it!!

Not happy!!!!

[LarryG]

Hey all,

If you have just finished installing the Eye-Fi Application and your card is inserted into your computer via the Eye-Fi Card reader, you should be seeing the registration screen not the Eye-Fi account login page.

So... If you have not created and Eye-Fi account and are getting prompted to enter your username and password, I am going to need some more information before we can help you out.

1. Make sure that the Eye-Fi Manager is running.
2. Re-insert the Eye-Fi Card
3. You should see a couple of "yellow bubbles" pop up from the Eye-Fi icon in your Task Bar (windows) or the Menu Bar (mac).
For example:
a. "Found Eye-Fi Card -- initializing...."
b. "Found New Eye-Fi Card -- Launching Eye-Fi Manager"

Please post a reply with the exact messages you see in the "yellow bubbles". This will give me and others a better idea about what is going on.

[elderfarms]

When I hook up the eye fi usb reader with the sd card in it, with eye fi manager running, my computer won't even recognize it now. At first it would open manager and take me to the login page, now when I plug it in, it doesn't do anything. I don't get any bubbles, its like I haven't even attached it. I even tried a different computer and it still does the same thing. I almost think I need to reformat it and start over. Maybe then I will have better luck.
The first time I hooked it up, it took me up the the wireless network connect part, but somehow could not connect to my network. Now it won't do anything. I even disabled my firewall and shut down my virus scan hoping that would help, and still nothing.

[Craigie]

Found Eye-Fi Card
Initializing Eye-Fi card on D:\

Found Eye-Fi Card
Click here to configure wireless network

A Window opens do the D: Drive and there is a shortcut Icon to the Eye-Fi Manager located "C:\Program Files\Eye-Fi\Eye-Fi Manager.exe"

Clicking on either the shortcut or the Icon in the corner takes me to https://manager.eye.fi/login.php

I have no account or password so at that point I am lost.

Please respond...this seems like a great product but seemingly alot of us are having this problem.

Craig

[LarryG]

Craigie,

Where did you get this card?

[Craigie]

Larry,

I purchased this from Amazon.com

But that doesn't really matter. EVERYTIME I HAVE TO POST, I WONDER WHY I AM NOT ON POSTING A WARNING ON EVERY WEBSITE I CAN!

Can you fix this, should I return it...or what?

I really cant believe this!

[jinjorge]

Craig,

Here is what you are supposed to see for a brand new card. The bubble messages should say "Initializing Eye-Fi Card" followed by "Launching Eye-Fi Manager" - this will launch your default browser and take you to the start of the Eye-Fi registration.

From what you described it sounds like the card you got is already registered and may have been repackage by the retailer and sold to you.

Please call our support line and they can process a replacement for you.

phone # is (877) 873-9334

open
Monday thru Friday — 6:00AM to 6:00PM (PST)
Saturday — 8:00AM to 2:00PM (PST)

Thanks,

Jeremiah

[alediw]

I read all the posts, and too people are experiencing the same problem. I think that my eye-fi card has been already registered, as JinJorge said.
I think that you are not able to fix this problem!

Now, before returning the product, I want to know if there is a way to reset the eye-fi card.

waiting for a reply (please not " you should see initializing the card...")

Ale

[alediw]

I found a solution. I put the card in the camera and then I formatted the card. Therefore I put the card in the reader and the registration started.

I hope to help you with this advice
ciao
Ale

[gigarizel]

A week has gone by and obviously this is effecting lots of people, don't you think you should get to the bottom of this and post something in the FAQ?

I am experiencing the same problem everyone else is. I am using the new Eye-Fi "Explore" on Vista. I ran the software update and am running the 1.7.0.2 version of the eyefi manager software. When I insert the card I prompted to format the card which I ignore. Then a bubble pops up saying it found the eyefi card and it is initializing, then a second bubble comes up that says found eyefi card, Failed to initialize (maybe this is the problem everyone is having?). Then when I launch the manager it brings me directly to the login page that everyone else is encountering. I have removed restarted and reinserted the card numerous times and the problem is not going away.

I bought my card from Best Buy on Pico in Los Angeles, the blisterpackaging was sealed, it is hard to imagine that it was already registered by someone.

[Craigie]

I am really shocked! I just spoke with support and I have to send them my card and then await a replacement. I really dont understand why that is. Someone has to either be able to send me some software fix or set me up an appropriate account. But I get no explaination from support...just this is your only choice. This is very disappointing.

[NatalieK]

Craigie, the reason for this is because the Eye-Fi Card that you purchased was already registered to another user. If we don't know what e-mail address that Eye-Fi Card was registered to, there is no way for us to delete the account. Each Eye-Fi Card that is registered stays registered until the account is deleted. If the previous owner didn't delete their account, then you cannot register the Eye-Fi Card that you purchased. There is no "software fix." To set you up with an appropriate account, we need to send you a clean, unused Eye-Fi Card. This will resolve the issue of you not being able to register your Eye-Fi Card.

I am really shocked! I just spoke with support and I have to send them my card and then await a replacement. I really dont understand why that is. Someone has to either be able to send me some software fix or set me up an appropriate account. But I get no explaination from support...just this is your only choice. This is very disappointing.

[anthonyh]

I have uninstalled Manager, Removed unlinked Registry entries with EasyCleaner, Cleared the internet cache, Cleared cookies etc... I have deleted any profiles on https://manager.eye.fi. I have the Eyefi card unplugged, reboot my machine. I then install and run EyeFi manager.

It still asks me to login.

Why? Surely https://manager.eye.fi doesn't know who I am and what card I am using! Does it check the IP address? That is the next thing I am going to try - change my computer's IP address.

[hyachts]

I have uninstalled Manager, Removed unlinked Registry entries with EasyCleaner, Cleared the internet cache, Cleared cookies etc... I have deleted any profiles on https://manager.eye.fi. I have the Eyefi card unplugged, reboot my machine. I then install and run EyeFi manager.

It still asks me to login.

Why? Surely https://manager.eye.fi doesn't know who I am and what card I am using! Does it check the IP address? That is the next thing I am going to try - change my computer's IP address.

It asks me to log in every time when I run the manager software (unless I've told it to remember me) - they require that you have an Eye-Fi account to configure the card. Is your problem that you can't even get to a place where you can create an account, or just that it keeps telling you to log in (and you already have an account)?

[anthonyh]

I gave my card to a friend of mine to see if he could get it working. He must have succeeded in creating an account with the EyeFi Manager on the internet, which he subsequently deleted.

I now have the card and am not able to create an account for myself. It keeps on asking me to log into a non-existing account.

How do I get the internet EyeFi Manager to allow me to create my own account?

What if I loan my card to a friend? He/she would not be able to use it, or is that the intention of EyeFi, to restrict one card to one person?

'Till death do we part'

[anthonyh]

Just reading the interaction between Natalie and Craigie above, I cannot believe that a person's account cannot be reset by the guys at EyeFi. There must be a hidden and sinister reason for them wanting the card back so that they can reset the account.

Natalie wrote:

Each Eye-Fi Card that is registered stays registered until the account is deleted. If the previous owner didn't delete their account, then you cannot register the Eye-Fi Card that you purchased. There is no "software fix." To set you up with an appropriate account, we need to send you a clean, unused Eye-Fi Card. This will resolve the issue of you not being able to register your Eye-Fi Card.

Do they throw the card away and replace it with a new one? I don't think so!

Surely, if you can give them the MAC address of the card, they should be able to reset the account?

Something smells fishy here!

[sinoue]

I had the same issue with registration in that I was being asked for a login and password rather than being offered a chance to register.

If you own a previous Eye-Fi card you CAN NOT register the account to more than one Eye-Fi card. If you are going to use more than one Eye-Fi card you will need a seperate email registration for each card!!

My issue was similar to those that posted that they never got the chance to register the card. In my case restarting my PC and putting the card in fresh triggered the registration process instead of the log-in screen. I suppose you could also register on another PC, but then the issue would be you would need to reset the settings later.

Once I had 2 accounts created I seem to be able to log-in to each specific account and card just fine. I guess I'll have to just keep track of what account is tied to which card.

As for a method to reset already registered cards, I'm guessing Eye-Fi doesn't want any utility released because you could potentially create a lot of issues (getting more than 1 year free wayport access, getting a person's network login access, hacking a person's card to upload photos to a different share site, etc). It also makes it easier to steal someone's camera. I personally like the idea that if my camera is stolen I'll be getting their photos to turn over to the police! (Funny story on recovering a stolen mac at http://www.roughlydrafted.com/2008/04/1 ... h-a-thief/)

[berend]

There must be a hidden and sinister reason for them wanting the card back so that they can reset the account.

Natalie wrote:

Each Eye-Fi Card that is registered stays registered until the account is deleted. If the previous owner didn't delete their account, then you cannot register the Eye-Fi Card that you purchased. There is no "software fix." To set you up with an appropriate account, we need to send you a clean, unused Eye-Fi Card. This will resolve the issue of you not being able to register your Eye-Fi Card.

Do they throw the card away and replace it with a new one? I don't think so!

Surely, if you can give them the MAC address of the card, they should be able to reset the account?

Something smells fishy here!

Anthony,

I assure you, there's nothing sinister or fishy behind any of this. No, we do not "throw away the card and replace it with a new one," but we do effectively put them through the manufacturing flow one more time, wipe out the SD storage at a very low level, assign an entirely new serial number and MAC address, re-flash all firmware and load the software again, put it through our testers again, all to ensure that any card that gets into customer hands looks exactly the same as a freshly-manufactured card. This ensures that no illicit software (viruses) could find their way from one user to another via our cards, no objectionable media stored by a previous user could upset a new user and that new users' experience starts with the most up to date software available.

Please bear with us as we learn how to do this best ourselves and at the same time educate retailers who are normally used to simply shipping returned items back out to new customers without dealing with the manufacturer - as things stand, we do occasionally find that various retailers have shipped cards that have not been unregistered back out to new customers. We're trying to stop this - our departure from the much heralded slide-out box to a traditional blister pack is one of the steps for addressing it.

The reason we don't take simply asking for a MAC address from a customer over the phone and unregistering the card is that in the short life of our company we have already encountered suspicious situations (think stolen Eye-Fi cards), including the widely publicized camera theft and recovery story. We therefore try to tread with caution. You will notice, if you are running the latest version of the Eye-Fi Manager software is that the system tray (on Windows) or Finder menu (on Mac OS X) icon pop-up menu now lists very clearly the MAC address of an inserted card and its current registration status. This also is a step for us to be able to better address problems in this area.

While my e-mail may not serve as a direct solution to folks who have specific questions or problems in this area (I will leave that to our hard-working support staff), I hope it at least serves to let all of you know that we hear you loud and clear, we understand this is an issue and we are working on it, and that there's nothing sinister behind what may be perceived as too many hoops to jump through to activate these Eye-Fi Cards which may have been registered previously.

Sincerely,

Berend

[photosbyjenn]

Listen up company, I am having the exact same problems as everyone else. However, I did not by my Eye-Fi Explorer off the internet. I purchased it from a local store. My card has never been used. It came straight off a shipment I was waiting for. My question is what solution do you have when all I see is the
Log In and Password as my opening screen.
I never received any indication to register, no pop up bubbles. I have installed and reinstalled this product. I have inserted as you mention in postings above with out a bubble. Is this a defective piece of equipment?
I have the newest version of the Macbook Pro and it does not work. When I opened up the file to start this process, I had to go to your website to down load the page to get the Eye-Fi Manager. Is there a difference? Because if you say delete and reinstall off the card. The card does not have the file for the mac and I was assured when I called your company before purchasing this card from my store.
What solutions do you have for me and the other people that are having the same problem? Returning this product is not an option to my local store as it is an electronic item. Please be so kind as to give useful information that will assist us in using your product. I know that it works great, my friend uses his all the time without any problems at all. Is the conflict only with Mac or are there issues with PC's as well.
Please advise.
Thank you

[mfgator]

i'm having a similar problem. I logged in when i first got the card as a gift. i have since changed email addresses. the program doesn't support having a second email address, so I deleted the account but can't create a new one because I'm constantly directed to the page that says "log in to your account". do i need to completely remove the hardware and reinstall? this seems unnecessary. Please advise.

[photosbyjenn]

Without the help of this company. For those that are obtaining a new card and cannot get to the registration page and are using it for the first time. First you need to put the card into your camera, take a picture then open the eye-fi manager, it should take you to the registration page from there. Best of luck.

[drocfo]

The card just arrived from Amazon. Exact issues as outlined in this thread. No opportunity to register. Bubbles indicate all is well. I am not able to do the "take a picture" fix as outlined above as the card gives an error "unable to create folder". So, I used the "format" function of the camera, took a picture, put the card into the reader...this finally brought up the registration page and now everything works.

Please add something to the Help screens - users should not have to come to the forums for such an obvious issue.

Dave